These words mean the same thing everywhere in Verity, from building a roleplay to reading your dashboard. The Fact Finder recognises them too: use them in your queries and the dashboard knows exactly what you mean.
WHAT YOU BUILD
| Word | What it means | You might also say |
|---|---|---|
| Roleplay | The scenario you build and launch: the scene, its history, endings, conversation rules, required moments, world knowledge, the participant brief, the cast and the scorecard. | scenario, exercise |
| Character | A reusable person kept in the character library: identity and appearance, personality, communication style and the three emotional dynamics. Who they are in any scene. | persona |
| Casting | A character's situation in one roleplay: their role in the scene, room position, starting state, what they won't concede, private motivation and private information. Local to that roleplay. | — |
| Cast | The characters cast in one roleplay, up to three. | — |
| Cast member | One character together with their casting in a roleplay. | — |
| Characters | Where reusable characters live, in the sidebar under Build. Casting a character copies their details into the roleplay; later edits here reach the next casting only. | character library, the library |
| Emotional dynamics | The three dynamics every character has: Trust, Composure and Engagement. Each has a scale of states, a default, what moves it up or down, and how movement shows. | — |
| Scorecard | The template a practice is scored against — a named set of criteria items. | scoring template, [the scorecard's name] |
| Criteria item | One scored line on a scorecard — a single thing being assessed, e.g. "objection handling". | criterion, criteria, scorecard question, [the item's name] |
| Weight | How much a criteria item counts: High, Medium or Low. Some items are Not scored. | weighting, importance, weighted |
| Bot | An older name for a roleplay with a single built-in character. In a query you can just say "bot". | practice bot, bot configuration |
| Orchestrator Agent | Decides which character speaks and answers when a full cast shares one conversation. | orchestrator |
THE KIND OF PRACTICE
| Word | What it means | You might also say |
|---|---|---|
| Practice | One run of a roleplay, scored once. | practice session, session, attempt |
| Recording | A real call, not a practice. Both get scored; they're counted separately. | real call, uploaded call |
| Participant | The person doing the practice. Where a roleplay offers a choice, they pick which character they meet. | learner |
| Transcript | The scored record of one practice or recording — the conversation plus its scores. It keeps the roleplay version, the cast and the character met. | practice record, conversation |
| Quotes | What people actually said — ask for quotes on a criteria item or a person. | what was said, examples, evidence |
WHO YOU CAN ASK ABOUT
| Word | What it means | You might also say |
|---|---|---|
| User | One person in your programme — ask about them by name. | person, rep, member, participant, [their name] |
| Group | The unit people belong to — the lowest tier of the structure. | team (shown as "team" on screen; same thing) |
| Region / sub-region | The top two tiers of your structure (Region → Sub-region → Group). Structure, not geography. | area, division — whatever your org calls its tiers |
WHAT YOU CAN MEASURE
| Word | What it means | You might also say |
|---|---|---|
| Average score | The average of each person's own average — per person first, then across people equally, so a heavy user can't skew it. Not a flat average of every score. | avg score, score, how well [X] is doing |
| Pass rate | How often a criteria item is marked "Yes" — passes ÷ attempts. | % passed, hit rate |
| Practice count | How many practices have been completed. Recordings are counted separately. | practices, sessions, volume |
| Improvement | How much a score has risen or fallen over time. | most improved, declined, progress, change in score |
| Adoption | The share of invited people who have done at least one practice. Recording-only users don't count. | adoption rate, take-up, % who've practised |
| Active users | People who have practised in the period you're looking at. | who's active, engaged users |
WORDS THAT SHAPE THE CARD
| Word or phrase | What it does | You'll get |
|---|---|---|
| "by [X]", "for each [X]", "across [X]" | breaks the measure down per region, group, bot, etc. | A bar chart |
| "trend", "over time", "changed over", "week by week", "by month" | shows the measure across a time range | A line chart |
| "vs", "compared to", "this month vs last month" | sets one value against another | A comparison |
| "distribution", "distributed", "share", "split", "breakdown of" | shows parts of a whole | A pie or donut |
| "top [N]", "bottom [N]", "best", "worst" | ranks items | A ranked list |
| "all [X] with their…", "list", "show me every" | detailed, multi-column data | A table |
| a single value with no shaping word | one answer | A single number |